Home Instead, the leading provider of in-home care services for aging adults on the Southcoast, is hiring a talented and driven Scheduler to join our team. If you are seeking a challenging and rewarding job where you can make a real difference every day in the lives of older adults and their families, this is the job for you!

As our Scheduler, here's a glimpse into your day-to-day:

• Manage incoming calls from clients and Caregivers in a prompt, friendly, professional, and knowledgeable manner.
• Ensure all client shifts are filled by a Caregiver, with an emphasis on high-quality matching.
• Add, cancel, or update client and Caregiver schedules as needed, ensuring that every scheduled shift is filled.
• Log all staffing activities into the company's scheduling software.
• Follow up on all Caregiver and client issues to ensure that problems are resolved and communicated with management in a timely manner.
• Ensure all call outs and/or client care emergencies are resolved.
• Assist with the overall operation of the office, including assisting Client Services, Human Resources, employee training, and office coordination, as needed.

Please note that responsibilities are subject to change based on the needs of the office, and a flexible and open mindset is key!

What we're looking for in a candidate:

• Car, valid license, and car insurance and ability reliably commute to our office in Westport, Monday through Friday.
• High school education or higher.
• Prior scheduling experience a plus.
• A positive, team-player attitude with open and effective communication skills.
• Proficient verbal and written skills in English.
• Excellent interpersonal and problem-solving skills.
• Organized with the ability to prioritize, multi-task, and work independently.
• Adaptable in high-paced and changing situations.
• Must have experience using telephones with multiple lines, multi-tasking on several calls, and maintaining professionalism and patience within a fast-paced environment.
• Excellent problem-solving skills.
• Proficiency with computer software, particularly Microsoft office and scheduling systems.
• Current or former CNA license or HHA certification is a plus!
• Prior caregiving experience is a plus!